All orders are shipped within 48 hours and in the majority of cases 24 hours of having cleared payment, Monday to Friday. If for any reason we are not able to meet this, we will endeavour to contact you at the earliest opportunity.
Economy delivery orders are dispatched via Royal Mail RM48 with a delivery aim of 2-3 days from dispatch. The exception to this is when we get to 7 days before Christmas where we will automatically give you a complimentary upgrade to Royal Mail RM24 to make sure it arrives in time.
Standard delivery, RM24, has a delivery aim of 1-2 days from dispatch.
All larger orders over a certain value will be sent using a Signed For service. We may on occasions dispatch via secure courier.
Please note: RM24 and RM48 are NOT time guaranteed services. Deliveries may take longer during peak periods.
If you require your order urgently please select Express Delivery, Royal Mail Special Delivery which is a guaranteed next working day delivery service and will require a signature. The cut off time for same day dispatch is 12pm noon.
Our promotional rate delivery option is a RM48 Signed For service which has a delivery aim of 2-3 days with the added benefit of being capped at £3.95 no matter how large your order is. We may occasionally use an alternative secure courier for this delivery option.
If on the rare occasion where by you have not received your order within the specified time please contact us in the first instance before leaving neutral or negative feedback. It is always our aim to have your order delivered in time for your special occasion.