All orders are shipped within 48 hours and in the majority of cases 24 hours of having cleared payment, Monday to Friday. If for any reason we are not able to meet this, we will endeavour to contact you at the earliest opportunity.
Standard delivery orders are dispatched via Royal Mail RM48 or RM24 with a delivery aim of 2-3 days from dispatch. The exception to this is when we get to 7 days before Christmas where we will automatically give you a complimentary upgrade to Royal Mail RM24 to make sure it arrives in time.
All larger orders over a certain value will be sent using a Signed For service. We may on occasions dispatch via secure courier.
Please note: RM24 and RM48 are NOT time guaranteed services. Deliveries may take longer during peak periods.
If you require your order urgently please select Expedited Delivery. Expedited shipping will either be made by Royal Mail or a secure courier service. The cut off time for same day dispatch is 12pm noon. Delivery is usually made within the next working day.
If on the rare occasion where by you have not received your order within the specified time please contact us in the first instance. It is always our aim to have your order delivered in time for your special occasion.
In the unlikely event that your item is received damaged, defective, incorrect or you simply change your mind we will accept returns requested within 30 days of you receiving your order.
We recommend any items of value to be sent back via a recorded service. Please retain a certificate of posting as proof of your item being sent back to us.
Please wrap products securely, and attach appropriate postage advice as we will not accept liability for lost returns. All products returned to us must be in the original sealed packaging and be in a saleable condition.
In the instance that we are liable for return postage costs we will not refund return postage above or beyond the inital postage charge.
Please contact us if you are returning your order.
We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.