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Delivery Information

All in stock orders are shipped within 24 hours of having cleared payment, Monday to Friday. If for any reason we are not able to meet this, we will endeavour to contact you at the earliest opportunity.

 
UK Delivery Options Estimated Delivery Times Delivery Charge
Small Parcel Rate 3-5 days £2.75
Standard UK Delivery 3-5 days £3.95
Free Delivery (min spend £30) 3-5 days FREE
Next Day Delivery* Next working day (excluding
weekends & bank holidays)
£7.95
*The cut off time for same day dispatch is 12pm noon. 
 
All orders placed on our website are dispatched using a tracked service by secure courier or by Royal Mail Tracked service. In both cases, we aim to deliver your order within 3-5 working days of dispatch. 

Should you require your items urgently please order before 12pm Monday to Thursday for next day delivery. Orders received on Friday before 12pm will be delivered on Monday. Orders received over the weekend and Monday before 12pm will be delivered on Tuesday. . 

If on the rare occasion where by you have not received your order within the specified time please contact us in the first instance. It is always our aim to have your order delivered in time for your special occasion.


Returns 

We want you to be happy with our service and the goods we supply to you. In the unlikely event that your item is received damaged, defective, incorrect or you simply change your mind we will accept returns requested within 30 days of you receiving your order.  If you need further help please email us at sales@mycupcakecase.co.uk or by using the contact form here.

Please contact us if you are returning your order.

We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.